VMware Expands SaaS Innovations on Industry-Leading Horizon Platform

New Capabilities Simplify On-Prem and Multi-Cloud VDI and DaaS PALO ALTO, Calif.--(BUSINESS WIRE)-- During the first six weeks of the transition to remote work in early 2020, the total number of cloud-deployed VMware Horizon desktops grew by 82 percent1. As employees decide if they will return to the office or continue working remotely in some manner, VMware Horizon will continue to play a ...

Tue, 03 Aug 2021 00:00:00

New Capabilities Simplify On-Prem and Multi-Cloud VDI and DaaS

PALO ALTO, Calif.--(BUSINESS WIRE)-- During the first six weeks of the transition to remote work in early 2020, the total number of cloud-deployed VMware Horizon desktops grew by 82 percent1. As employees decide if they will return to the office or continue working remotely in some manner, VMware Horizon will continue to play a critical role in how IT supports employees – no matter where they choose to work. VMware (NYSE: VMW) continues to build out its industry-leading virtual desktop infrastructure (VDI) and Desktop-as-a-Service (DaaS) platform and today announced new capabilities to make it easier for IT to manage Horizon deployments wherever they may be, on-premises or in the cloud.

“Apps are moving to the cloud and employees are accessing them from everywhere, creating a more complex environment for IT to manage,” said Shankar Iyer, senior vice president and general manager, End-User Computing, VMware. “VMware Horizon is a modern platform built to reduce this complexity, increase management efficiency, and improve employee productivity regardless of whether the desktop and application workloads are on-premises, in the cloud, or a hybrid of both.”

VMware Horizon is part of the VMware Workspace ONE platform and many customers are leveraging these solutions to unify management of devices, apps and desktops across multiple clouds. VMware Anywhere Workspace is an integrated solution that enables employees to work from anywhere with more secure, frictionless experiences. It brings together VMware Workspace ONE with VMware Carbon Black Cloud and VMware SASE.

Horizon Control Plane Services Available on More Cloud Environments for Greater Flexibility

As organizations adopt a hybrid or multi-cloud architecture with Horizon desktops and apps running on-premises and/or in one or more public or private clouds, the Horizon Control Plane simplifies things. IT teams can deploy, manage and scale virtual desktops and apps across private and public cloud environments using the cloud-hosted Horizon Control Plane. With hybrid delivery and management of virtual apps and desktops, IT teams get the best of both worlds. They can gain management efficiencies from the cloud for their on-premises environment and expand use cases and capacity to the cloud when they’re ready.

Today VMware is announcing several Horizon Control Plane services are now available on additional cloud providers, offering more flexibility when scaling desktops and apps to the cloud. Services include:

Stijn Haemhouts, deputy director ICT at Antwerp Police Department described how the organization uses VMware Horizon to get officers information and resources they need in the field, “With VMware Horizon, we’ve essentially turned our police vans into a mobile workplace. Thanks to VMware Horizon we can now deliver all necessary information via our FOCUS platform to the agents in the field. As a result, it now takes barely three minutes to be on the crime scene while it used to be six and more.” Read the case study.

New Updates and Integrations Help Customers Reduce VDI Complexity and Total Cost of Ownership

A multi-cloud desktop and app delivery model can create complexity, considering different clouds have different infrastructure foundations and maintenance requirements. This can lead to higher costs in management. Recent Horizon innovations aimed to simplify these complexities and help IT save time and reduce cost, include:

The pandemic has also now challenged IT teams to reimagine how they support a distributed workforce. Investments made in remote IT support – both in terms of technology and training – are paying off as this practice is here to stay as many employees choose to continue to work remotely.

VMware Workspace ONE Assist enables IT and help desk staff to remotely support employees with device tasks and issues. Previously IT could only remote into a mobile, special purpose frontline device, or a physical PC with Workspace ONE Assist. However, today VMware is announcing IT will be able to use Workspace ONE Assist to remote into a Horizon session as well. Improving time to resolution of IT issues, regardless of how employees are accessing their desktop or apps, will help improve employee experience and productivity. Workspace ONE Assist for Horizon is expected to be available in VMware’s Q3 Fiscal Year 2022, ending October 29, 2021.

Paul Green, chief development officer for Angel MedFlight, commented on the IT team’s use of Workspace ONE Assist, “Throughout the pandemic, our IT team has been flooded with help desk tickets and we spent a lot of time and effort fine-tuning our remote support capabilities. Workspace ONE Assist played a key role in helping us connect with employees who required ‘hands-on’ support. It allowed our IT team to provide support as if they were sitting right next to the employee.”

The Business Value of VMware Horizon

Earlier this year, IDC interviewed organizations that have virtualized significant numbers of devices and applications with VMware Horizon to evaluate their return on investment. Based on these interviews, IDC concluded that they would realize benefits worth an annual average of $4.50 million per organization ($356,200 per 100 users)2.

The IDC White Paper, sponsored by VMware, The Business Value of VMware Horizon, states, “Study participants reported achieving significant value through their use of VMware Horizon by providing a better experience for users, including higher performing, more reliable, and more flexible access to important business applications, while optimizing the costs and staff time requirements for running their device and application environments.”

To learn more about VMware Horizon:

  1. Internal VMware data. March 13 to April 24, 2020.
  2. IDC White Paper, sponsored by VMware, The Business Value of VMware Horizon. Doc # US48090721, Published June 2021.

About VMware

VMware software powers the world’s complex digital infrastructure. The company’s cloud, app modernization, networking, security, and digital workspace offerings help customers deliver any application on any cloud across any device. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact. For more information, please visit https://www.vmware.com/company.html.

VMware, Horizon, vSphere, Workspace ONE, Carbon Black Cloud and VMware SASE are registered trademarks or trademarks of VMware, Inc. or its subsidiaries in the United States and other jurisdictions.

Angela Leaf
VMware Global Communications
Phone: +1 860 480 3367
aleaf@vmware.com

Source: VMware, Inc.